The list:1. Mass customization2. Mobile3. Front end interface4. Shared dataYes, please. #1 can't come soon enough and in reality, we kind of have been doing that for a while (different services for different audiences/patron groups) but that was still at a group level. Individual personalized choice and experience -- yes please. Front end interfaces and shared data seem to go hand in hand to me. ;-) ..and mobile, well, it's not going anywhere any time soon. LOLread more here @ americanlibrariesmagazine